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#goodnatured - Says,

I have been having trouble with peoples nasty attitudes lately. I almost daily end up Reacting to someones bad attitude. It made me think, how we act really does affect others around us. Where I work, we do alot of customer service, believe it or not, not every problem is our fault.

So, when you are dealing with someone in a customer service situation, please keep in mind, they do not own the company or agency, they are there to service you the customer but being there to serve you does not mean that they deserve to have you being nasty to them. I am more inclined to help someone more if they treat me with respect. I think this is true of all people. I go to work everyday with good intentions, I am greatful that my input or help has assisted someone in being employed. I am honestly happy when we help someone succeed. Most people who are in a public service position are happy to help. Being a jerk won't get you anywhere, except nowhere.

There I vented, so be nice to people that are there to help you, I can just do my job or I can go above and beyond, it is all up to the customer. And the sad part is, I probably had my fill of confrontational people before you walked in and treated me like the dirt on the bottom of your shoes. So please, let me help you to the best of my ability and that ability will depend on how you first approach me.

#george - Says,

You look like hurt. It is true customer service is treated like dirt sometimes. We have to be patient as well because they look after so many not only one.
#goodnatured - Says,

It is always my intention to serve the customer to the best of my ability, when someone comes in with a bad attitude, it affects everyone. Wish I just had a button to push and "poof" they would dissapear.

I wrote the post so that if you are a customer, be nice to the people who service you, you will get much better service.

#CreditGrantor - Says,

I have always believed that, too. "Don't shoot the messenger" -- the cust service is just following policies. If you don't like the policies, then you need to argue with someone higher up who has authority to bend the rules.

And too, "you can catch more bees with honey..." people are more inclined to help you out when you're being nice to them vs screaming their head off.

Like when I order something in a restaurant and my food comes out different than I ordered - I try to be as polite as I can when I send it back. Just makes for less spit in my food that way. ... And I used to work in a restaurant too ... I know we used to do some bad stuff to the people who gave us bad attitudes.

#goodnatured - Says,

I work in the employment counseling industry, we help people get jobs, we help them with their resumes and cover letters, we will call employers for them, etc. Just about anything they need we will do it for them.

People get us confused with unemployment alot of times and they come in and we help them file thier unemployment claims, because the process can be a little overwhelming at times.

however, we have some customers that are forced to come see us, like child support (deadbeat parents), felons, folks on assistance and etc. These are the ones that give us most of the crap.

Most of our customers come in voluntarily because we do have good relationships with the employers in our county, these customers far outweigh the ones that are forced.

But you know you can have one hundred good ones and it is the 2 bad ones that just really get to you.

Good for you for retailiating creditgrantor, some people just can be mean as heck. thanks for the reply.

#debtstinker - Says,

I know good, it's hard sometimes to focus on the positive that's human nature, we'll let the mean ones dictate how our days go unfortunately. it's hard to bite your tongue...i have a long fuse but when it goes off i go through the roof just my genes i guess Smile I try to make the mean ones feel bad that they're being mean, it's like shoving a poll up you know where with no vasoline and they don't even know it's coming. they already got it but realize it later. that's my satisfaction!! not always, at work when folks are rude i try to let it roll off my back but in your situation good you work with people who are deadbeats, they know it, and yet they have this sense of self entitlement and think they own you because government agencies say that you'lre at their mercy sometimes. the good thing is like you said for every 2 a holes out there there are hundreds of good people who need help. i understand to some degree your frustration
#goodnatured - Says,

I am going to some training right now, I finish it up this week, one of the things that I have learned there is to re adjust myself mentally after dealing with someone who has a bad attitude. So, I am trying to practice this way to do things.

Had a county assistance couple in yesterday, they are in a co workers program, they both have alot of stuff in their backgrounds and they don't care to get jobs, but we have to make the attempt. She was a real jerk to me last time she was in, I told the co worker that works with them that he needs to tell them when he would be in because I was not working with them. It slipped his mind and he asked me to help with them, I did not, he came to me to tell me that they both have allergies. Allergies to what? "WORK? He laughed it off, but you know I am just tired of fully capable, LAZY people that want to lay around and collect welfare. If that is what they want to do, you are not going to motivate them at all and when they come in and are sarcastic toward you, then document your response and then file a complaint on you, I am not risking my job for these losers. These two are a prime example.

Most county assitant clients are open to our help and do want to change their way of living, they can't afford to live on what they get from the state, but can't afford to lose the medical, these ones, I will jump in and help him out with.

But it is obvious to me that these two are there to cause trouble so I will just avoid them.

#goodnatured - Says,

I find that sometimes showing a good attitude will make a nasty person even madder. Have you guys experienced this.

I found these quotes online about attitude and thought they were worth sharing:
A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort. ~Herm Albright, quoted in Reader's Digest, June 1995

Wherever you go, no matter what the weather, always bring your own sunshine. ~Anthony J. D'Angelo, The College Blue Book

Attitudes are contagious. Are yours worth catching? ~Dennis and Wendy Mannering

The only people who find what they are looking for in life are the fault finders. ~Foster's Law

Defeat is not bitter unless you swallow it. ~Joe Clark

When you feel dog tired at night, it may be because you've growled all day long. ~Author Unknown

#debtstinker - Says,

Yeah i've experienced this too good. sometimes people just aren't happy unless they're unhappy and of course misery loves company. I would love to think that they reflect back on their behavior though. maybe some people are just mean naturally Sad neat quotes, very true especially the mannering quotes!
#goodnatured - Says,

I have a freind that I am very mad at right now, she moved away and is still affecting our work environment. One of the agencies in our building layed her off and she continues to do stuff that affects all of us. Her attitude is that of vengence right now and she is not taking the time to see who all she is affecting with her phone calls and complaints. As a result of this behavior, we lost our senior workers and we have to take time, about 3 hours a day away from our jobs to do the front desk. I don't know that I can forgive her for making my worklife a living hell. She doesn't seem to care about who she affects, I can't be friends with someone like that.
#crackerjack - Says,

You want attitude, take my teenage daughter for a week, you will know bad attitude then. She is driving me crazy with her mouth and her craziness, always has to have the last word. I have three boys and one girl and the girl has enough attitude to cover all three boys. It gets totally out of hand sometimes. I am just about crazy with this girl, ready to send her off to bootcamp for an attitude adjustment.
#carol - Says,

Teenagers are difficult to handle. Dont get mad at her. Deal with her with love and understanding. They go through a lot of emotional changes. If she doesn't get support in you she might look for it outside and fall in wrong hands. The best way is to shower love and give great understanding. Share with her and make her talk to you. You might feel like yelling but you have to do without it.
Only way to take care is by understanding and talking it out. What you can do is you can start talking to her regarding important issues and ask for solutions from her. Make her feel that she is important and grown up enough to give her views. Make her comfortable with you.

Dont take it otherwise cracker teen age is a very difficult age. all hormonal and emotional changes. You need to handle more maturely. Smile

#goodnatured - Says,

Ditto Carol, you hit the nail right on the head, I see people go about crazy with their kids and wonder what they are doing wrong, teenage hormones are totally out of your control crackerjack, like the chicken pox, you have to wait it out. How you do it can make one heck of a difference.
#crackerjack - Says,

I know you guys, we will live through it, it is just really tough here right now, hopefully she will cool her jets over the holidays and don't make the whole house a miserable place to be for the rest of the family. I am dealing with it. And yes, I have already had the chicken pox, thank goodness or she would probably get and give them to me on purpose, lol
#Laura - Says,

I understand this. I wish you all the patience (luck) LOL. Trust me there is nothing as strong as patience. I was a teenager as well but my mom was very supporting.
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