Confused about American Express collection paractices

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claudia06

Joined: 28 Mar 2009
claudia06's page
Posts: 2

120 Magic Points

Subject: Confused about American Express collection paractices

Fri Apr 03, 2009 3:57 pm

I just got off the phone with American Express. They told me they sold my account to GC Services. I asked why then are you still sending me monthly statements which includes interest every month? The guy I spoke to said "because legally we are obligated to keep you informed." He said that GC services owns the loan and reports any payments, etc to American Express. This didn't make sense to me and when I told him they must still own the loan he said no. He said any payments or payment arrangements have to go through GC Services. Then GC Services passes the payment information to American Express. I don't get it.

Mary

Joined: 06 Jul 2006
Mary's page
Posts: 730

17413 Magic Points

Thu Apr 09, 2009 10:34 am

This means that AMEX has not sold the debt to the GC services, they have only authorized them to collect the debt. First check it whether the name of GC sevices is present anywhere in your statement. If it is not, ask AMEX to give you a written notice that you are required to paythe debt to GC services.
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