ER Solutions calls looking for a person who does not live at my address, I've never heard of, on my daughter's land line. She is a police officer and the phone is unlisted, unpublished and if you have caller id comes up "unknown data." ER Solutions has an option (#4) to hit that says "I am not the person you are calling and this is not that person's phone number." After repeatedly, day after day, three or four times a day, hitting that "#4" the phone calls keep coming. What can we do to stop it?
File a complaint with your state's attorney general and the FTC and try sending a cease and desist letter to this address:
800 SW 7th St., Ste. A100
Renton, WA 98055
ER Solution
Bella I have the same problem except the ER Solution is on my Credit Report from Comcast and they also keep calling me but never use that name. They say that they are a collection agency calling because someone at this number owes them money. They never say the name because they have the wrong name and phone number. Comcast sent my name to this collection agency because someone stole my name and social to turn on cable. I am trying right now to get this taken off but I did not know all the horrible stories I have been reading about this ER Solution Collection Agency. I wonder if the companies using them no how bad this really is? I have a bad feeling that we all are going to be having a hard way to go.
Hi Carlita
You should first check your credit report and find out whether the name of ER solutions is there or not. If it is not there, there is no need to bother their call unless and until they inform you about your debt in writing. As per the Fair debt collection practices Act, if the CA contact you over phone for the debt, they must send you debt validation notice to inform you of your right of validating the debt. However, if they have listed the debt in your report, immediately send them a DV letter by certified mail.
ER Solution
ER solution has send me the bill for sprint which is not mine. I never owned the sprint or nokia. Therefore I send them the letter notifiying that this are not my charges. so now they are asking me to sign affidavit in which they are aking my personl information such as DOB & SSN. They are also asking me to turn it back in 21 days. If I do not file this affidavit within 21 days they will send this to collection dept. and if I do file it then they will send it to investigation. So now can you please suggest me what should I do.
ER solution
Hi Jas,
Send them a "debt validation letter". You will get a sample validation letter at http://www.creditmagic.org/repair/sampleletter-debtvalidation.html . You may change the text according to your circumstances.
Hope this helps.
Regards,
Aaron
Repeated phone calls to an unknown Alistar Harrington
There is no one by the name of Alistar Harrington at our address/phone-- at least in 40 or so years. These calls are approaching harassment. Unless this pattern ends, we will contact our State Attorney General and the National Do Not Call Registry.
dealing with ER Solutions
f you do not owe the money that ER Solutions says you do.....the Better Business Bureau is useless as are most consumer help agencies...talk to a lawyer (it will cost money), gather all the information you can, and go to the State Attorney General's website for your state. If they have a consumer affairs division, file an online complaint with them against ER Solutions. You must be honest about the debt and be able to show or explain your position and why you do not owe a debt. ER Solutions are tenacious and will not give up easily...but they can be proven wrong if you are patient and you use the law. In most cases ER Solutions will attempt to ignore your lawyer, don't be put off by this.
That is what I had to do. A letter of inquiry from the State Attorney General to ER Solutions got their attention, an acknowledgement that I did not owe any debt and a letter of apology for any inconveniences caused to me. But it took 6 months, the assistance of a lawyer and the help of the State Attorney General.
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