I have been having trouble with peoples nasty attitudes lately. I almost daily end up Reacting to someones bad attitude. It made me think, how we act really does affect others around us. Where I work, we do alot of customer service, believe it or not, not every problem is our fault.
So, when you are dealing with someone in a customer service situation, please keep in mind, they do not own the company or agency, they are there to service you the customer but being there to serve you does not mean that they deserve to have you being nasty to them. I am more inclined to help someone more if they treat me with respect. I think this is true of all people. I go to work everyday with good intentions, I am greatful that my input or help has assisted someone in being employed. I am honestly happy when we help someone succeed. Most people who are in a public service position are happy to help. Being a jerk won't get you anywhere, except nowhere.
There I vented, so be nice to people that are there to help you, I can just do my job or I can go above and beyond, it is all up to the customer. And the sad part is, I probably had my fill of confrontational people before you walked in and treated me like the dirt on the bottom of your shoes. So please, let me help you to the best of my ability and that ability will depend on how you first approach me.